In person ordering is best, but we do also accept orders through email and our online store.
Frequently Ask Question
At Awardmaster, we've done our best to create a Website that anticipates and satisfies our customers' needs. With that goal in mind, we've compiled a list of frequently asked questions. If you do not find an answer to your question here, contact us at 337-984-1414 or firstname.lastname@example.org.
Very few jobs can be done on the spur-of-the-moment. All jobs require setup and assembly for completion. In-store items can be personalized quicker than items that are special ordered. We have rush charges for orders that require same-day or next day delivery. Customers are required to pay expedited shipping charges i.e. UPS or USPS
Awardmaster accept Visa, Master Card, American Express and Discover cards. We also accept business and personal checks and cash. We also charge on approved open accounts for commercial business and individuals.
We can provide custom graphic art design if required.
Open charge accounts are available after you complete our credit application and it is approved. We require payment on your first order before opening an account.
We can accept *.pdf. *.jpg, *.plt. *.cpt, *.ai and *.cdr files. Please call if you have any questions
Vector line art allows us to work efficiently with your logo to achieve the best possible etch on your awards. We will accept non-vector art however, we will need to convert these to vector at a rate of $40.00.
Depending on whether your order is a rush or standard production time, proof schedules may vary. For rush orders, you should see a proof within 48 hours. For orders that have a standard turnaround time, please allow 3 to 5 business days for your proof to arrive. Please note: In order to ensure customer satisfaction, we proof most orders which require personalization and engraving. Customer revision and approval of graphical proofs is required for all engraved orders. We will not proceed with final engraving until customer's approval is received. We ask customers to reply to proof emails within 24 hours whenever possible to avoid production delays. Late approvals from customers may alter the date the item will be ready or shipped. If shipped, expedited shipping may be required at the expense of the customer.
Please allow 7-10 business days from art approval for shipping.
We do offer a few choices for color filling your awards. We feel that the beauty and perceived value of crystal and glass lends itself best to the simple, classy sand etched frosted look but we offer a choice of color. Please contact our customer service team to inquire about color fill and charges.
Custom awards are our specialty. We can create almost any design to fit your needs.
No. You can order one of any of our pieces. Minimums only apply to custom designs and promotional items but this is on a project by project basis.
For instore orders, a PayPal link can be requested for secure and easy online payment at checkout as well as ordering and paying through our online store.
Awardmaster reserves the right to grant Net 30 payment terms. If you are granted payment terms, you agree that if you are late paying your invoice, a 1.5% per month (18% per annum) finance charge or the maximum charge permitted by law may be assessed against all accounts with past due balances. You agree to pay all the company's reasonable attorney's fees and all collection agency fees incurred in the collection of any amount owed hereunder and not paid when due.
We take great care to ensure accuracy on all of our awards. Internal policies are in place to ensure we etch only and exactly what you approve though mistakes may happen. If you receive awards etched differently than your approved artwork we will take care of all costs required to replace your awards free of charge before your event. Should it be a customer error, we offer a 20% courtesy discount to remake your awards and any expedited shipping is the responsibility of the client.
Yes, we call this a Release Program. The benefit is that you get our quantity discount and your products are ready to etch any time you need them. Payment on the total quantity is due when order is placed a period
Yes. Standard shipping & handling charges will apply. Simply send all the addresses in an excel spreadsheet if possible or supply us with labels. We can also include any inserts at no additional charge.