SHIPPING POLICY

Orders are shipped UPS or USPS prepaid with shipping and handling charges added to the invoice. All orders F.O.B. shipping point.

All shipping orders are final and cannot be returned. While we strive to deliver your products with the highest quality, returns are not accepted due to the personalized nature of our items. Upon receipt of your order, please inspect all products within 48 hours of delivery. The delivery date is determined by the tracking information provided. If you encounter any issues, such as damaged items, mistakes in personalization, or missing components, please contact us promptly at sales@awardmaster.com within this 48-hour period. Be sure to include your order number and photos (if applicable) to help us resolve the issue quickly.In the event of breakage, it is important to save all cartons and packaging for inspection. Please also take clear pictures of any damages that occurred during shipping.

If we are not notified of any issues within the specified 48-hour timeframe, the responsibility for replacing or correcting the order will fall on the customer.

We can also blind ship for your company and can use your UPS account for a small handling fee.