At Award Master, we strive to create custom designs that meet your needs and exceed expectations. Please carefully review our artwork policy below for details about our design process, fees, and submission guidelines.

Our designers are available to help you create artwork for any of our custom awards and printing products. Artwork services are subject to an artwork fee, which starts at $25 and varies depending on the complexity of the design. If you wish to include a logo on your product and provide it in vector format, we will waive the artwork fee. If you do not have a vectorized logo but have a digital version, our designers can convert it into a vector format for a one-time setup fee of $35. Please note, this setup fee does not include access to the vectorized logo. Should you wish to receive the vector file for your own use, there is a logo release fee of $175.

Customers are welcome to submit print-ready artwork for production. However, please note that any artwork designed and provided by the customer will be printed as submitted. Our designers will not modify or adjust customer-submitted designs, so it is important to ensure that your artwork is to scale, free of pixelation, and meets your quality standards. If the final product does not meet expectations due to submitted artwork quality, the responsibility for replacement lies with the customer.

For all standard award designs, the overall layout and typesetting will be managed by our professional staff to ensure the highest quality result. If you have specific font preferences, please provide the font name when submitting your request. For customers with a brand guide, we encourage you to share it with us so we can design your products to align with your brand identity.

We are committed to delivering exceptional products and are here to assist with any questions or special requests. For inquiries, please contact our team at sales@awardmaster.com.

What is a Vectorized Logo?

A vectorized logo is a digital graphic created using mathematical equations rather than individual pixels, allowing it to be resized infinitely without losing quality. This makes vector files ideal for printing on various materials, from small items like business cards to large-scale banners or signage, as they remain crisp and clear at any size.

Common file types for vectorized logos include:

• .AI (Adobe Illustrator)
• .EPS (Encapsulated PostScript)
• .SVG (Scalable Vector Graphics)
• .PDF (Portable Document Format) – when saved as a vector file

These files are different from raster files, such as .JPG, .PNG, or .GIF, which are pixel-based and can become blurry or pixelated when scaled up. If you are unsure whether your logo is in vector format, our team can help verify it or convert your logo into a vector file for a small fee.

At Award Master, your approval is essential before we proceed with production. A proof of your customized product will be provided for your review. It is your responsibility to carefully check the proof for layout, spelling, and text errors.

You will receive up to two complimentary proofs as part of the proofing process. If additional changes are requested beyond the second proof, a $15 fee will be assessed for each subsequent proof.

Once you approve the proof, the design is sent directly to production, and no changes can be made. If a reproduction is required due to an error in the approved proof, you will be responsible for all associated costs.

Timely approval is crucial to avoid delays. If no response is received within 24 hours, your order may be delayed. Approval can be provided via email by replying to the original message and copying sales@awardmaster.com.

Orders are shipped UPS or USPS prepaid with shipping and handling charges added to the invoice.

All shipping orders are final and cannot be returned. While we strive to deliver your products with the highest quality, returns are not accepted due to the personalized nature of our items. Upon receipt of your order, please inspect all products within 48 hours of delivery. The delivery date is determined by the tracking information provided. If you encounter any issues, such as damaged items, mistakes in personalization, or missing components, please contact us promptly at sales@awardmaster.com within this 48-hour period. Be sure to include your order number and photos (if applicable) to help us resolve the issue quickly.In the event of breakage, it is important to save all cartons and packaging for inspection. Please also take clear pictures of any damages that occurred during shipping.

If we are not notified of any issues within the specified 48-hour timeframe, the responsibility for replacing or correcting the order will fall on the customer

We can drop ship direct to multiple locations. We can also blind ship items for your company and/or use your UPS account for a small handling fee. 

Personalized Items cannot be returned. Orders can be cancelled within 24 hours of placing the order. However, there is a 15% cancellation fee and if parts were ordered and must be returned, additional shipping charged will be incurred.  No cancellations of orders will be accepted after 24 hours. 

 Once the order is completed, you will receive an email notifying you the order is complete, If an error was made on our part, you mut contact us within 48 hours of pickup to let us know.  If the order is not picked within 30 days reproduction of the order will be the responsibility of the customer.  If the order was proofed and the error missed by the customer, the cost of replacement is the responsibility of the customer, however, we will reproduce the item at a 20% discount.

Colorfill is available in a variety of colors. Contact our staff for more info.

Please allow 7-10 business days from art approval for shipping. We will make every effort to accommodate your needs.

We do our best to meet the needs of all rush orders. Additional charges may apply to cover extra costs involved in completing your order. Please do not hesitate to call, 337-984-1414 and/or email us to find out if we can accommodate your request.

You have until 2:30pm on the day your order was placed to cancel your order for a full refund. If cancelled within 24 hours a 15% restocking fee will apply. Orders cannot be cancelled once proofs have been sent for approval unless prior authorization is received.

Once a custom order has been accepted it cannot be cancelled. Custom orders are made to your specific requirements and cannot be returned.

For orders picked up in the store, claims must be made within 24 hours of the pickup. You can email a claim with pictures to sales@awardmaster.com. For orders that have been shipped, claims for breakage must be made 2 days upon receipt of shipment. In the event of breakage, be sure to save all cartons and packaging for inspection. Please make sure to take pictures of any damages that occurred during shipping.

Products shown on our website are only a small sampling of our capabilities. Contact an Awardmaster staff member for a consultation regarding your exact needs. Also, please note, many of our vendors are having supply shortages and shipping delays. We will do our best to get the part you requested and in time for your due date. If an item is out of stock or cannot be received in time, we will be happy to provide alternatives.   

Liability for correct use of a trademark rests with the customer. We reserve the right to photograph or show as samples, items produced by us without any liability on our part as to trademark or artwork rights. Most of the logos shown on this website are from our customers and used for display purposes only. Endorsement of any products should not be implied in any case. All photographs are the sole property of Awardmaster. Any use without prior written consent is strictly prohibited.

All orders must be paid in full upon inception of order. We accept all major credit cards. Alternate forms of payment are accepted. No items will be released till full payment is received, unless it is to be billed to an approved open charge account.

Prices and products offered through our website are subject to change without notice.

The approval process is the most crucial step in any personalization business. Customer is responsible for and must supply exact spelling. Once customer approves artwork liability shifts to customer. By placing an order with Awardmaster for any product in this website, customer agrees to all terms and conditions.