Personalized Items cannot be returned. Orders can be cancelled within 24 hours of placing the order. However, there is a 15% cancellation fee and if parts were ordered and must be returned, additional shipping charged will be incurred.  No cancellations of orders will be accepted after 24 hours. 

Once the order is completed, you will receive an email notifying you the order is complete, If an error was made on our part, you mut contact us within 48 hours of pickup to let us know.  If the order is not picked within 30 days reproduction of the order will be the responsibility of the customer.  If the order was proofed and the error missed by the customer, the cost of replacement is the responsibility of the customer, however, we will reproduce the item at a 20% discount.